In order to load pages faster, website browsers employ a process known as "caching the page".

Simply put, when a user visits a webpage, their browser stores a snapshot of what's on that page. Then, the next time they visit that webpage, instead of connecting to the website's server to load the newest version of the page, their browser loads the snapshot.

The length of time these snapshots are stored can range but is typically short term. It can also be affected by other factors, such as server-side settings on the website or preferential settings on the user's device.

Seeing the most up-to-date webpage is usually a matter of time, or, the site owner can try flushing the cached version of the page.

In GW Drupal, the website cache is affected at three levels: the page, the website as a whole and the server.

Flushing the Page Cache

Sometimes, when edits are made to a GW Drupal webpage, they do not show up right away on the front end. When this happens, we recommend flushing the cache on that page to try to force the new edits to display.

To do this, simply click the Refresh this Page button in the upper left corner of the content area of the page.

Screenshot of a GW Drupal webpage with a red arrow pointing to the Refresh this page button

Flushing the Website Cache

Sometimes, flushing the cache on the page isn't enough or doesn't apply. For instance, an item in a rotator that still appears after deletion or a new/updated event not appearing in an event feed as expected.

In these cases, the GW Drupal cache should be flushed to see if that will resolve the delay.

To flush the GW Drupal cache, hover over the home icon in the admin bar, and then click Flush all caches.

Video demonstrating the mouse hovering over the home icon in the Drupal admin bar and then clicking the Flush all caches link

Flushing the Server-Side Cache

If flushing the page cache and flushing the GW Drupal cache do not resolve the delay in updated content displaying as expected, please email [email protected] to have a server-side cache done.

Don't forget the browser cache

It's also possible that someone's personal computer, phone or tablet is simply displaying the stored cached page just on their device. If you are receiving reports of a few users seeing the old version of a page, assist them in flushing their website browser cache to see if that fixes the display discrepancy.